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Alexa devices, like the Echo Show, offer a wide range of features and skills designed to make life easier for seniors.
From getting weather and news updates to playing trivia games and setting medication reminders, older adults can use the Echo Show for various daily tasks.
One of Alexa’s most helpful features is Drop In, which allows seniors to stay connected with family and friends through video calls.
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- How can Alexa help the older adults
Let us cover the Echo show drop in for elderly in detail.
How to Enable Drop in On Alexa App
The “Drop-in” feature is not enabled by default for your Alexa devices. To enable the drop-in feature, follow the following instruction:
- Tap COMMUNICATE (chat bubble icon at the bottom nav bar)

- Click CONTACTS
- Select MY COMMUNICATIONS SETTINGS
- Toggle to ALLOW DROP IN

Now you are all set to receive Drop-Ins. To drop-in on other’s Alexa devices, they will also have to follow the above instruction to allow the drop-in feature on their device as you did.
How to Make and Receive Drop In Calls
Once Drop In is enabled, you can start a conversation with someone by simply saying, “Alexa, drop in on [contact’s name].” Others can also drop in on your device, making it easy to stay connected.
To use this feature, ensure the other person has also enabled Drop In on their device.
If you have multiple Alexa devices at home, you can use Drop In to communicate between them. Just say, “Alexa, drop in on [Echo device name],” or “Alexa, drop in on Home” to see a list of all available devices and select one.
Restrict Drop-in Only for Certain Contacts
If you want to limit the drop-in feature to certain friends and family members, you can restrict access to only certain contacts.
Follow these steps to allow drop in for selected contacts
- Open the Alexa App and tap the COMMUNICATE (chat bubble icon at the bottom nav bar)
- Tap the CONTACTS icon on the top right
- Now select the contact you want to allow drop in for. Scroll down to the PERMISSIONS section to toggle the “Allow Drop In”

Tap OK on the warning message popup and you are done. If you want to disable the drop in feature for this contact in the future, repeat the above process to disable “Allow Drop In”.
Turn Off Video in Drop In Calls
If you are using Echo Show (or even Echo Spot), you can turn off the video during the drop-in calls. There are 3 ways to switch video off during a drop-in call
- You can simply ask your device to switch off the video using a voice command. Say “Video off” during the drop in call to switch off the video
- You can also touch the screen on your device and select the video off button to switch off the video.
- The new Echo Show devices come with a privacy slider. You can turn the slider off if you do not want to show the video to the callers. This is the best option as it physically covers the camera, making it hacker-proof.

You can use the Echo Show Drop in for Elderly even without the video to check on your loved ones and to keep updated.
Disable Drop In/ Block Drop In Calls
If you want to disable the drop-in feature on your Echo Show, you can do so in different ways.
- Using Alexa App: Open the Alexa App. Go to Communicate > Drop-In (Communicate is a chat bubble icon at the bottom nav bar) and disable the drop in feature from here.
- Use Voice Command: Simple ask “Alexa, disable drop-in” to disable drop-in for all contacts.
- Disable Drop-In for Specific Contacts: In order to disable drop in for a specific contact, set drop-in to off on the contact card of the contact
- Temporarily Block Drop In Calls: You can temporarily disable drop in calls by turning on the Do Not Disturb feature in your Echo Show. Simply ask Alexa to turn on the feature “Alexa, do not disturb”.
You can enable drop-in when you want to use it and keep it disabled at other times. It is also possible to allow a few contacts to drop in on you.
Here are some more Alexa articles you should heck out
- Top Alexa commands for seniors
- Best Alexa tips for seniors
- Fun Alexa games for seniors
- Setting up Echo-Dot for seniors
